Return Policy

Welcome to ShinySilkHair. We value your satisfaction and are committed to providing a smooth and transparent return experience.

1. Return Window

You may return or exchange items within 14 calendar days from the delivery date.

2. Item Condition

To be eligible for a return, products must be:

Unused
Undamaged and unaltered
In original packaging, including all accessories and instructions

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 business days of delivery. We will arrange a replacement or full refund at no cost to you.

4. Refund Process

Approved refunds will be issued to your original payment method within 5–10 business days after inspection.

5. Shipping Costs

Returns due to personal reasons: buyer is responsible for return shipping.
Returns due to defects or shipping errors: we cover all shipping costs.

6. Contact Us

To initiate a return, please email us at:
📧 shine@shinysilkhair.com
or message us via our official website.